Shipping Policy

Shipping Time. Most orders received before 3:00pm will ship that day, unless the product is not in stock. Most orders received after 3:00pm will ship the next business day. Shipping is business days Monday through Friday, there is no shipping on Saturday or Sunday, unless special arrangements have been made.

Shipping Delivery. All shipping day and time of delivery information is an estimate, and not a guarantee of when the order will arrive. We encourage you to anticipate when you wish to receive the product, and place your order in a timely manner to allow for any delays in shipping or product availability.

Shipping Cost. Any discounts on a retail price do not apply to shipping costs. Expedited shipping charges will apply to all expedited orders. Any credits issued will not include shipping costs.


Tuff Chin dedicates itself to providing you with a high quality product, and want you to be completely satisfied with your product purchase. If there is a reason you are not satisfied with your purchase from, we want to make it right. You may return your Tuff Chin chin cup for credit within 30 days of purchase. All returns must be unused in their original condition for a credit to be issued.

The address for Returns is listed below:

Tuff Chin
Attn: Returns Department
10952 S Pikes Peak Dr
Parker, CO 80138

If you purchased your Tuff Chin product with a credit card, a credit (minus applicable shipping fees) will be issued to your card.