Frequently Asked Questions

Below are answers to common questions we get about the Tuff Chin chin cup.

WHY IS TUFF CHIN BETTER THAN THE CHIN CUP I ALREADY HAVE?

Tuff Chin has many performance advantages over the standard chin cup. It designed to be non slipping, molds to custom fit your chin, more comfortable, breathable, removable insert for cleaning, safer, fits any headgear strap, one size fits all, and available in various colors.

WHY DID YOU DEVELOP THE TUFF CHIN CHIN CUP?

We knew there was a need for a better performing chin cup. The existing standard chin cups are poorly designed, uncomfortable, and low performing.

Tuff Chin offers higher performance, custom fit, more comfort, breathability, works with any headgear strap, cleanability, and more safety.

WILL TUFF CHIN FIT ON MY HEADGEAR?

Yes it will fit any headgear strap, and it is very easy to install.

HOW DO YOU INSTALL IT?

You simply run your headgear straps through the slots on the chin cup, position it to center on your chin, and you’re ready!

CAN IT BE CLEANED OR WASHED?

Yes you can hand wash it and it is also dishwasher safe. When we designed it, one of the features we wanted was to make it so you could wash it. This allows you to keep it clean from sweat build-up, avoid contracting contagious skin infections, ailments, allergies, etc.

DOES IT COME IN COLORS?

Yes it is available in a variety of colors, both the external shell and insert. This way you can mix and match colors to match your team colors, individual colors, or for special events.

DO YOU OFFER CUSTOM COLOR ORDERS FOR TEAMS OR GROUPS?

Yes we will take custom color orders. Please visit our Custom Order page for details.

CAN ADDITIONAL EXTERNAL SHELLS OR INSERTS BE PURCHASED?

Yes you can order separate external shells or inserts. Visit our shopping page to see the packages available.

IS THERE A WARRANTY?

There is a one year limited warranty. If either the external shell or interior insert become damaged from normal use, we will replace them. Send your damaged chin cup to us, along with a receipt or proof of purchase date, and we will examine them to determine the warranty status or the damage in question. Along with any previous history, we will determine if your damaged chin cup would be considered under the warranty. Even if it is not eligible for warranty coverage, we have great replacement options.

WHAT IS TUFF CHIN'S RETURN POLICY?

Tuff Chin dedicates itself to providing you with the highest quality product, and want you to be completely satisfied with your product purchase. If there is a reason you are not satisfied with your purchase from tuffchin.com, we want to make it right. You may return your Tuff Chin chin cup for credit within 30 days of purchase. All returns must be unused in their original condition for a credit to be issued.

If you purchased your Tuff Chin product with a credit card, a credit (minus applicable shipping fees) will be issued to your card.

The address for Returns is listed below:

Tuff Chin
Attn: Returns Department
10952 S Pikes Peak Dr
Parker, CO 80138

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